BPI Consulting is a consulting and training organization that focuses on helping companies improve their key business processes to improve bottom-line results, quality, and customer satisfaction. We have been in business since 1997.
Our associates are an experienced, well-rounded group with decades of experience in the process improvement field. Our senior associates hold PhDs and masters degrees We have authors and professional speakers as well as a patent holder. Click here for more information on our associates.
We have worked with customers of all sizes (from small start-up to Fortune 500 companies) and in many industries. We have worked in all parts of organizations including human resources, legal, sales, customer service, accounting, finance, manufacturing, etc. Our processes touch the organization from the front line associate to the CEO.
Our approach to process improvement represents a blend of the people and process sides of quality. This synergistic approach to process improvement produces bottom-line results that greatly exceed those of other approaches. The works of Dr. W. Edwards Deming, Joseph Juran, and Eli Goldratt provided the foundation for the development of our process.
In today's rapidly changing world, on-going process improvement is critical. Problems seem to be everywhere:
The list goes on and on. Our process improvement structure and methodology is designed to solve these process issues. Our structure includes the use of teams throughout the organization. Our methodology centers around a five-step process management model.
The process management model incorporates many of the time-proven process improvement tools including Pareto diagrams, control charts, failure mode and effect analysis, lean thinking, process mapping, six sigma, and process capability.
Process problems can't be solved without people. And people must feel that they are valuable and that their contribution is appreciated. You can't effectively improve processes without the buy-in, input, and involvement of those closest to the process. The process management model and our training includes a focus on people. The people skills include teams and teamwork, motivation, social styles, feedback, change, creativity and reinforcement.
A partial list of clients includes:
If you would like to know more about BPI Consulting, please contact us.
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