 | "Process
Management" - this paper was presented at the
2001 Annual Quality Congress and shows how one company
is using Process Management as its method to embed quality
into the culture of the company, to run its business, to
optimize systems and to reach its vision. At the heart of
Process Management is a five-step method that is applied
to each primary process: define, document, measure, manage
and improve. The
model represents a blend of process and people skills,
which include statistical analysis of processes, teamwork,
and team styles. (Download size 275 KB)
|
