This is is a half-day overview to leadership on their role in implementing SPC for process improvement. It focuses on the concept of variation and how leadership can demonstrate their understanding of variation (really "walk the talk"). The seminar outline is given below.

Introductory Questions and Answers

• What is variation?
• What is process improvement and SPC?
• What is the value of process improvement to the company?
• What is the value of process improvement to the associates?
• What is the plan for implementing SPC and process improvement efforts?
• What is the rollout schedule for the implementation?
• What is expected of leadership?
• How much time will this require from leadership and the associates?

Variation

• Definition of quality and process
• Detection and prevention modes of operation
• Trace variation back to its source
• Common and special causes of variation
• Bead bowl experiment

How Variation is Applied at the Leadership Level

• Understanding that financial results are the outcomes of processes
• Using control charts to examine operational and financial data
• Making decisions based on data

Specific Action Steps to Take

• What to expect next
• What to do next

For more information on this seminar, please contact us at: training@spcforexcel.com