This is a half-day overview to leadership on
their role in implementing SPC for process improvement.
It focuses on the concept of variation and how leadership can
demonstrate their understanding of variation (really
"walk the talk"). The seminar outline is given
below.
Introductory Questions and Answers
What is variation?
What is process
improvement and SPC?
What is the value of
process improvement to the
company?
What is the value of
process improvement to the associates?
What is the plan for implementing
SPC and process improvement efforts?
What is the rollout schedule for the implementation?
What is expected of leadership?
How much time will this require from leadership and the
associates?
Variation
Definition of quality and process
Detection and prevention modes of operation
Trace variation back to its source
Common and special causes of variation
Bead bowl experiment
How Variation is Applied at the Leadership Level
Understanding that financial results are the outcomes of
processes
Using control charts to examine operational and financial data
Making decisions based on data
Specific Action Steps to Take
What to expect next
What to do next
For more information on this seminar, please
contact us
