| BPI
Consulting |
|
 |
 |
|
    |
|
 |
|
|
Our
senior staff consists of three seasoned consultants. These are
William (Bill) McNeese, Loa Olafsson McNeese and
Donald A. Sanders. Detailed information on each consultant is
given below. William
McNeese Dr. William McNeese has been a business process
improvement consultant
and trainer since 1989. He holds
a Ph.D. in Chemical Engineering, holds several patents, has published
articles regularly, and is the co-author of the book Statistical Methods for the Process
Industries.
McNeese has in-depth knowledge of process management, performance
management, strategic planning, social styles, continuous process
improvement, statistical process control, experimental design, six sigma,
motivation, creativity, and teamwork.
Experience
Partner, BPI Consulting (Cypress,
TX), 1998 - Present
 |
McNeese was a founder and partner in BPI Consulting, a consulting firm formed in mid-1998. The cornerstone of BPI’s
methodology is Process Management.
This methodology is a five-step process aimed at continual
improvement. The five
steps are identify, document, measure, manage, and improve. |
|
McNeese developed a Statistical Process Control program to run as an
add-in in Microsoft Excel. This
program is now licensed for distribution through BPI Consulting. |
Senior Consultant, Sanders + Associates (Houston,
TX), 1993 – 1998
|
Prior to starting BPI, McNeese was a senior consultant with Sanders
+ Associates. McNeese worked
with various clients in all aspects of implementing continual
improvement initiatives. These
clients included manufacturers, distributors, and petrochemical
companies. He also taught
and assisted in the development of many seminars including Quality
Now, Quality Awareness, Process Management, and the Quality Leadership
Process. |
Owner, McNeese Consulting (Clearwater Beach,
FL), 1990 - 1993
|
McNeese worked with a variety of organizations including
petrochemical companies, refineries, steel mills, compressor/valve
manufacturers, engineering firms, and distributors in implementing
quality improvement processes. He
took and passed the ISO 9000 Lead Auditor Course. |
Senior Consultant, Wright-Killen & Co. (Houston
,
TX), 1989 - 1990
|
Wright Killen & Co. is a management consulting firm specializing
in the process industries. McNeese
was part of the Total Quality Management practice area and worked with
various clients in implementing TQM.
McNeese developed and taught a five-day seminar entitled “Statistical Methods for the
Process Industries.” |
Manager of Quality Development, Vista Chemical
Company (Houston,
TX), 1985 - 1990
|
McNeese helped develop and implement a company wide quality
management process for this $800 million per year chemical company
with over twelve manufacturing plants.
This process included statistical process control, organized
problem solving, experimental design, team meetings and leadership
skills, and performance management.
He developed and taught seminars in all these areas. |
Plant Chief Chemist, Vista Chemical Company (Aberdeen,
MS), 1984 - 1985
|
McNeese developed and implemented
Vista
’s pilot SPC program at this plant.
This included SPC, experimental design, and the Deming
philosophy. |
Research Group Leader, Conoco Chemicals (Ponca City,
OK), 1980 - 1984
|
McNeese held various positions in Research & Development
including Research Group Leader. In
these capacities, He had responsibility for product development, the
design, construction, and operation of pilot plants, and plant
technical service work. He
also was issued two patents for my work during this time. |
Recent Highlights
|
Worked with all levels of
management to address operational deficiencies in a variety of
industries including oil field services, petrochemical companies,
distributors, steel mills, heat treaters, compressor/value
manufacturers, refineries, tool manufacturers, and vegetation
management services resulting in savings of millions of dollars.
|
|
Developed and implemented
the use of time series charts to analyze financial results for trends
and forecasting for a $250 million per year distributor, which helped
reduce inventory by over $8 million dollars and provided the basis for
budgeting.
|
|
Developed and implemented a
strategic planning process with a $300 million per year distributor,
which helped return the distributor to profitability.
|
|
Developed a process to
ensure customer needs were met for a small distributor, which resulted
in saving a $3 million per year customer that eventually grew to $15
million per year.
|
|
Designed, implemented, and
managed a quality development process for an $800 million per year
chemical company with over ten manufacturing plants, which resulted in
multi-million dollars in savings.
|
|
Worked internationally with
the Bank of Ghana to train bank officials on business process
improvement, which resulted in improvements in over 75 banking
processes.
|
|
Developed and implemented a
five-step process management model designed to move a $300 million per
year distributor from departmental management to primary process
management with a focus on customer satisfaction and bottom-line
profitability.
|
Education
|
B.A. Chemistry and
Mathematics, Westminster
College, 1974
|
|
M.S. Chemical Engineering,
Purdue
University, 1976
|
|
Ph.D. Chemical Engineering, Purdue
University, 1980
|
Patents
|
U. S. Patent 4,617,183; “Production
and Recovery of Alumina from Vapor Phase Hydrolysis of Aluminum
Trialkoxide,” Inventors:
Lewis, D. J. and McNeese, W. H., issued to Vista Chemical
Company, October 14, 1986.
|
|
U. S. Patent 4,744,974; “Process
for Production of Alumina,” Inventors: Lewis, D. J. and McNeese, W.
H., issued to Vista Chemical Company, May 17, 1988.
|
Professional
Organizations
|
American Society for Quality |
Partial List
of Publications and Presentations
|
Analyzing Financial Data Using Time
Series Charts presented at the 2002 American Society for Quality Annual
Congress.
|
|
The Power of Process Management presented at the 2001 American Society for Quality Annual
Congress, May 2001
|
|
Financial Data and Control Charts presented at the 2001 Alabama State
Quality Awards Congress.
|
|
SPC: Your Ticket to Customer
Satisfaction, Just-in-Time, Independent Distribution Association,
December 1995.
|
|
Statistical Methods for the Process
Industries, Quality Press, 1991.
|
|
Measurement Systems, Sampling and
Process Capability, Quality Engineering, 4(1), 1991.
|
|
A Total Quality Approach to
Performance Management presented at the 14th Annual Rocky
Mountain Quality Conference, June 1990
|
|
Split Plot Experimental Designs presented at the 13th Annual Rocky
Mountain Quality Conference and printed in the Conference Proceedings,
Denver, CO, June 1989.
|
|
Vista Chemical Experience presented at the Total Quality
Management Seminar,
American
Productivity & Quality
Center, March and May 1989.
|
|
Effective Use of Experimental Design
Techniques presented at the 12th Annual Rocky Mountain Quality Conference,
June 1988
|
|
Management Involvement in Quality
presented to the
Lake Charles
,
LA
Chapter of the American Society of Quality Control, May 1988.
|
|
Quality Improvement in the
Chemical Industry presented at the Southeastern Regional ASQC
Conference, Atlanta,
GA, October 1987.
|
|
Application of SPC Techniques
to Laboratory Analysis presented at ANTEC,
Los Angeles,
CA, May 1987, published in the Conference Proceedings and reprinted in
Journal of Vinyl Technology, September 1987.
|
Loa
Olafsson McNeese, Partner
 Loa
Olafsson McNeese has been a process improvement consultant for
over 10 years. She holds dual MBAs in Sales &
Marketing and Accounting & Financial management. She
is an expert facilitator and has worked with many process
teams in a wide variety of industries. She is a repeat
speaker at the Annual Quality Conference for the American
Society for Quality.
Experience
Partner,
BPI Consulting (Cypress
,
TX), 1998 – Present
Loa
was a founder and is a partner in BPI Consulting, a consulting firm formed in mid-1998. The
cornerstone of BPI’s methodology is Process Management.
She has worked with clients in establishing continuous
improvement processes from the initial prioritization of
projects to mapping, measurement, and implementation of
significant improvements. She has developed supplier
certification programs as well as work on marketing issues,
such as image brochures. Loa also has presented three
times at the Annual Quality Conference (AQC) for the American
Society for Quality.
Consultant
& Director of Business Development, Sanders + Associates (
Houston
,
TX
), 1996 - 1998
Loa
was in charge of developing new business as well as marketing
for this quality consulting firm. She also consulted
with clients on process improvement activities.
Loa
worked with manufacturing and service organizations to develop
and implement a wide variety of continuous process improvement
efforts. Loa taught seminars in Process Improvement and
Quality.
Vice
President, Quality Management, and Organizational Development,
ISS (
New York
), 1993 – 1996
International
Service Systems, Inc. is a $2.5 billion company with 135,000
employees worldwide. Facilities maintenance is a main
service of ISS. Loa developed a new organizational
structure for ISS (
United States
) which dramatically improved communication and
effectiveness throughout the organization. She managed
the successful merger of acquired companies. She also
developed and implemented quality programs in most major
divisions including quality training. In addition, she
also developed training on the planning process.
Marketing
Manager, ISS Securitas (
Copenhagen
,
Denmark
), 1990 – 1992
Loa
developed marketing plans and reorganized the marketing
department to focus directly on customer needs. She also
developed and managed one of the most successful marketing
campaigns in the company’s history. This campaign was
honored by The Danish Marketing Foundation.
President/CE0,
DaneStyle A/S (
Copenhagen
,
Denmark
), 1987 - 1990
DaneStyle
is a production /trading company. As CEO, Loa increased
sales by 40% over a two year period and made the company
profitable by re-engineering the organization. She also
developed a new proactive sales and pricing strategy.
International
Manager, ISS Securitas A/S (
Copenhagen
,
Denmark
), 1984 – 1987
Loa
developed and implemented franchising concepts for expanding
business on an international basis. She initiated the
startup of eight new businesses in Europe and
Brazil
. This included identification, documentation, and
training in best practices.
Controller,
ISS Securitas A/S (
Copenhagen
,
Denmark
), 1981 – 1984
Loa
analyzed and reported financial results as well as
participated in the planning process and budget development.
Highlights
| Developed
a new organizational structure reducing management levels
from ten to five that dramatically improved bottom lines
– all without any layoffs. |
| Initiated,
developed, and implemented process improvement programs as
part of strategic alliances with Kodak, Hewlett Packard,
and Sears. |
| Conducted
a detailed process analysis with a steel manufacturer to
identify opportunities for improvement and facilitated two
process teams that implemented significant improvements in
setup time and truck loading times. |
| Worked
with clients to design and implement process improvement
activities including process improvement training and
facilitation, customer surveys, supplier certification
programs, effective teamwork, as well as process analysis
and needs assessments. These activities were geared
towards increasing customer satisfaction, decreasing
employee turnover, increasing efficiencies, and increasing
in profitability. |
| Facilitated
a process improvement team for a client with their
utilities clients which improved the customer service
process.
|
Education
| B.S.
in Business and Administration,
Copenhagen
Business
School
, 1980
|
| MBA
in Accounting & Financial Management,
Copenhagen
Business
School
, 1982
|
| MBA
in Sales & Marketing,
Copenhagen
Business
School
, 1984
|
Presentations
| Social
Styles: Delivering Results Through People, presented
at the Annual Quality Conference in
Toronto
,
Canada
, May 2004
|
| Quality
Skills Training: A Roadmap for Learning, presented at
the Annual Quality Conference in
Kansas City
, May 2003
|
| A
Simple Way to Digest SPC, presented at the Annual
Quality Conference in
Denver
May 2002
|
Awards/Honors
| Women’s
world record-holder in distance running (1500M, 5K and
10K), 1973 - 1979 |
Dr.
Donald A. Sanders, Consultant
Dr.
Don S
In
1993, Dr. Sanders sold this company to his partner and formed
Total Quality Solutions (now Sagent Consulting), a company
focused primarily on helping clients improve systems and
reduce costs while maintaining key staff and improving
customer satisfaction. In 1990, Don was the primary
consultant to a
Houston
based company that won the national quality award (the
Baldrige National Quality Award). Don was featured in
the Tom Peter’s video, “In Search of Quality” and has
published several books on the technical and “people side”
of quality, including:
|
How to Achieve ISO
Registration (American Management Association, 1994) |
|
Achieving
Registration to IS0/QS 9000: A Practical Guide,”
(St. Lucie Press, 1997) |
|
Go
for the Green—Leadership Secrets from the Golf Course
(DC Press, 2001) |
|
ER—Employee
Retention: How to Keep the Good Ones from Leaving (DC
Press, 2002) |
His
experience in helping companies increase bottom line results
is wide ranging including chemical plants (Westlake Styrene),
marine transportation (Kirby Corporation), aerospace (BF
Goodrich Wheels and Brakes and BF Goodrich Landing Gear
Systems), local government (Information Technology Department,
Riverside County, California), distribution companies (HISCO,
Warren Electric), purchasing organizations (PDVSA USA and
Holland) and information technologies services providers (Ajilon,
Computer Associates, Metro).
Experience
Owner,
Total Quality Solutions/Sagent Consulting (
Houston
,
TX
), 1993 - Present
Sagent
Consulting, and, before that, Total Quality Management, have
been providing continuous improvement, leadership development
and cost reduction strategies to local, regional and national
companies since 1993. Focusing on a unique combination
of people skills/involvement and technical skills (the tools
of Statistical Process Control), Sanders has been able to help
companies improve processes and reduce costs—without
targeting staff reductions to achieve these savings.
Sanders has helped save client companies over $46.3 million
since implementing targeted cost savings processed in 1999.
Owner
Sanders + Associates (
Houston
,
TX
), 1986-1993
Don
was owner and senior consultant with Sanders + Associates.
In the role of owner, Sanders managed a staff of 26 employees
including support staff and consultants. As a senior
consultant, he worked with all levels of employees at client
companies, from CEO’s to first line workers. In this
role he developed and taught classes in Quality Awareness,
Process Management, Basic Statistical Tools, and the People
Side of Quality.
Dr.
Sanders has extensive experience in helping organizations use
the tools of continuous systemic improvement to achieve
measurable, bottom line results. He has pioneered the
use of measurement tools, improvement
strategies/accountability, team development, and management
dashboards at client companies and has in-depth knowledge of
process management, continuous process improvement,
statistical process control, ISO 9000, and teamwork.
Education
|
B.A.
University
of
California
at Los Angeles
|
|
M.S.
University
of Oregon
|
|
Ph.D.
University of Oregon
|
|
|
|
|
| |
|
|
        |
|
|
|
|
