Two Universal Metrics We Can All Measure and Improve

Have you ever heard someone say “You can’t measure what I do!” Or maybe this one: “We are a job shop – we don’t do the same thing over and over – so we have nothing to measure.” Most likely you have if you are involved in process improvement, in using SPC, or getting people to take data and track it over time.

The reality is that you can easily find things that should be tracked over time. But there are two universal metrics that we can all measure and track over time. These two are described below.

The first one is rework . Yes, rework. We all do it. I am...

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