BPI Consulting prides itself on providing excellent software and training material. We offer a 20-day money back guarantee on our software and training material. If, for any reason, you are not satisfied, you may contact us to return your purchase. We will ask you a reason for the return to help us improve in the future. If your purchase was downloaded, the software or training material must be completely removed from your computer(s). If the purchase was also sent on a CD, you are required to return it to us. We will reimburse you the full amount of the purchase less any fees charged by the bank or credit card company.