Support

You can contact support by e-mailing support@spcforexcel.com or calling us at 1-800-274-2874. Answers to frequently asked questions are given below.

Frequently Asked Questions

Download Links and Installation

How do I download and install SPC for Excel?

What do I do if I didn't receive the download link?

What do I do if the download link has expired?

Where are the files stored?

Post Installation Issues

Why can't I see the SPC toolbar after I install the program?

How do I change the macro security?

Why can't I find the instruction manual?

How do I prevent SPC for Excel opening each time I open Excel?

Error Messages

Why am I getting an error?

Why am I getting a System Error &H80004005, Unspecified Error?

Why am I getting "The files are corrupted" message?

Uninstalling the Program

How do I uninstall SPC for Excel?

Current Version and Revisions

How do I know what version and build I have?

What revisions have been made to the program?

What does the EULA say?

 

How do I download SPC for Excel? 

When you have ordered the software, you will receive a download link at the e-mail address you specified. There is also a download link on the invoice page after your order was completed. The e-mail received will be from bill@spcforexcel.com and will be titled "Your Download Information." The link will be at the bottom of the e-mail. Do the following:

  • Click on the link.
  • You will be asked if you want to run or save the file: select Save
  • Save the file to your desktop.
  • When the file has been saved, you have the option to Run, Open Folder or Close. Select the Run option.
  • You may get an Internet Security warning that "The publisher could not be found. Are you sure you want to run the software?". Select Run
  • Follow the installation instructions on the screen.
  • If Excel is open, you will be asked to close Excel before the installation continues.

What do I do if I didn't receive the download link? 

Check to see if the download link went into your spam or junk e-mail folder. If it is not there, e-mail us at support@spcforexcel.com or call us at 1-800-274-2874.

What do I do if the download link has expired? 

E-mail us at support@spcforexcel.com or call us at 1-800-274-2874 and we will send you a new download link.

Why can't I see the SPC toolbar after I install the program? 

The most likely reason for this is that your macro security is set too high. For Excel 2000 - 2003, do the following:

  • Open an Excel workbook.
  • Go to Tools, Macros, Security
  • Select Medium
  • Select OK
  • Reinstall the software. It is not recommended that you select Low.

For Excel 2007, do the following:

  • Select the Office Button (in the upper left-hand corner)
  • Select Excel Options
  • Select Trust Center
  • Select Trust Center Settings
  • Select Macro Settings
  • Select the "Disable all macros with notification"
  • Select OK
  • Reinstall the software

For Excel 2010 and 2013, do the following:

  • Select File (in the upper left-hand corner)
  • Select Options
  • Select Trust Center
  • Select Trust Center Settings
  • Select Macro Settings
  • Select the "Disable all macros with notification"
  • Select OK
  • Reinstall the software

It is not recommended that you select "Enable all macros".

If the macro setting is correct and you still don't see the menu, the program may not be checked as an add-in in Excel. For Excel 2000 - 2003, do the following:

  • Open an Excel workbook
  • Select Tools
  • Select Add-ins to show a list of available Add-ins
  • Check the box next to SPC for MS Excel
  • Select OK

For Excel 2007,

  • Select the Office Button (in the upper left-hand corner)
  • Select Excel Options
  • Select Add-Ins
  • Select Go next to Mange Excel Add-ins
  • Check the box next to SPC for MS Excel (if not listed, see below)
  • Select OK

For Excel 2010 and 2013

  • Select File (in the upper left-hand corner)
  • Select Options
  • Select Add-Ins
  • Select Go next to Mange Excel Add-ins
  • Check the box next to SPC for MS Excel (if not listed, see below)
  • Select OK

If SPC for MS Excel is not listed, either the program was not installed (the executable file was not run) or the program was installed in a place that the menu can't find.  If the program has been installed, do the following:

  • Search for the file spcforexcelv4.xla (or just spcforexcel if you have version 3)
  • Note the location of the file (folder)
  • Go back to the Excel Add-ins box as described above for your version of Excel
  • Select Browse
  • Go to the folder containing the file
  • Select spcforexcelv4.xla regardless of what version of Excel you have
  • Select OK
  • The SPC menu or toolbar will then appear and will be there whenever you open Excel

How do I change the macro security?

See the above answer for "Why can't I see the SPC toolbar after I install the program?".

Where are the files stored? 

The installation files store the files in two different places. The program files are installed in the following default directory: C:/Document and Settings/Users/Username/Application Data in a folder called SPC_for_MS_Excel. In Excel 2007, the default directory is C:/Users/Username/AppData/Roaming. Username in the above is whatever your user name is. You have the option to change this directory at the time of installation. You will want to change the option if you have multiple users on the same computer. If you install the program under Program Files, any user on the computer can access the program.

The instruction manual and example workbooks are stored in My Documents in a folder called SPC for MS Excel. In Excel 2007, the files are stored under your user name in the folder called Documents.

Why can't I find the instruction manual? 

The instruction manual should be in My Documents (or just Documents in Excel 2007) in a folder called SPC for MS Excel. If it is not there, you can download the instruction manual (3.3 MB zipped) by clicking the link below. There are actually three instruction manuals: General Instructions, MSA Instructions, and DOE/Regression Instructions.

Download instruction manuals

Why am I getting an error? 

The program has extensive error-trapping. In most cases, the program will catch something that is wrong and let you know what the problem is. If there is an unknown error, you will get a message box that contains the error description. If the error continues, please send the workbook to support@spcforexcel.com with a description of the problem or call us at 1-800-274-2874.

What is System Error &H80004005, Unspecified Error?

Some users may get this error message after upgrading to a new service pack for Office (e.g., Office 2003 SP3 or Office 2007 SP2). This is not a problem with our software. It is a problem with the installation of Office. Bob Flanagan has laid out a methodology to fix the Office installation problem. He reported this methodology on Jon Peltier's blog (click here). The procedure is given below.

  1. Run the free Temp File Deleter found at http://www.add-ins.com/temp_file_deleter.htm. Delete all temp files and all the EXD files. Both are critical steps.
  2. Reboot and then install all service packs starting with sp1 to spX for the user's version of Excel. Technically one should only need to run the latest. But for some users, running all is the only cure.
  3. Re-run the Temp File Deleter after installing the service packs - very important as it removes the EXD files so the next step is done cleanly.
  4. Run Detect and Repair (under Help for Excel 2000 - 2003) or Diagnose (for Excel 2007, Excel Options, Resources) after installing the service packs.

You can get detailed step-by-step instructions by Bob for each Excel version at this link:

http://www.add-ins.com/how_to_repair_office.htm

Why am I getting "The files are corrupted" message?

Some users have reported getting this message when trying to download the software. The downloaded version should be about 17 MB in size. If you get this message and right click on the downloaded file, it will probably be about 600KB in size. If this is the case, your anti-virus program is most likely stopping the download of the software program. The program in written using Visual Basic for Applications. Some anti-virus programs pick this code up as a possible source of a virus. You can download the program by turning off your anti-virus program and then turning it back when you have download the program.  You can also try to Run instead of Save the program.

How do I prevent SPC for Excel opening each time I open Excel? 

The SPC for Excel program is installed as an add-in. The program will open each time you open Excel. You can prevent the program from opening each time Excel opens by following the instructions below. For Excel 2000 to Excel 2003:

  • Open an Excel workbook
  • Select Tools
  • Select Add-ins
  • Uncheck SPC for Excel box
  • Select OK

For Excel 2007:

  • Select the Office Button in the upper left hand corner
  • Select Excel Options
  • Select Add-ins
  • Select Go by the Manage: Excel Add-ins
  • Uncheck the SPC for Excel box
  • Select OK

For Excel 2010 and 2013:

  • Select File in the upper left hand corner
  • Select Options
  • Select Add-ins
  • Select Go by the Manage: Excel Add-ins
  • Uncheck the SPC for Excel box
  • Select OK

When the box is unchecked, SPC for Excel closes and the toolbar and SPC menu are deleted. To open the program again, repeat the steps above and check the SPC for Excel box.

How do I uninstall SPC for Excel? 

For Windows XP and earlier versions:

  • Start
  • All Programs
  • SPC for Excel
  • Uninstall SPC for Excel

For Windows Vista and later:

  • Select the Microsoft Office button in the lower right hand side
  • All Programs
  • SPC for Excel
  • Uninstall SPC for Excel

How do I know what version and build I have? 

For most builds of version 4, you can find this information by selecting Program Update from the SPC toobar. If you don't have the Program Update icon on the SPC menu, then you can find out what version and build you have by following the instructions below.

For Excel 2000 to Excel 2003:

  • Open an Excel workbook
  • Select Tools
  • Select Add-ins
  • Select SPC for Excel box

The version and build number will be at the bottom of the add-in box.

For Excel 2007:

  • Select the Office Button in the upper left hand corner
  • Select Excel Options
  • Select Add-ins
  • Select Go by the Manage: Excel Add-ins

The version and build number will be at the bottom of the add-in box.

For Excel 2010 and 2013:

  • Select File in the upper left hand corner
  • Select Options
  • Select Add-ins
  • Select Go by the Manage: Excel Add-ins

The version and build number will be at the bottom of the add-in box.

 

 

What revisions have been made to the program?

We periodically make revisions to the program. This includes adding new techniques to the program. The software is designed to automatically check for a new revision on-line. You can check anytime by selecting the option from the toolbar. To see a history of revisions to version 4, please click here.

What does the EULA say?

The EULA can be accessed here: EULA

 

SPC for Excel

To learn more about our SPC software and/or download the demo, click the link below.

SPC for Excel

 

Order Information

For information on ordering SPC for Excel, click the link below.

How to Order