The end result of the plan is that there are key process variables that have been identified for each area (department or process) in the company. Where applicable, employees track these KPV using SPC techniques. When the KPV goes out of control, the associate closest to the process knows how to respond to bring the process back into control. The associate’s job is to keep the process in control.
Once the process is in control, the process capability can be calculated. If the process capability is not satisfactory, the process must be improved. One way to improve the process is through a project team facilitated by an SPC facilitator. The facilitator has been trained in how to run a project team.