If you want to be successful in process improvement in your company, you must have an implementation plan that works! This is where our SPC consulting comes in. Our SPC consulting is focused on helping you develop a process improvement methodology that will work within your organization.
Failing to plan is planning to fail. We can help you develop a plan to ensure that your efforts at using statistical analysis, including statistical process control (SPC), are successful. Far too often, companies spend lots of time and money in training people, but have no real plan for the people to use the training when they return to the job. Our basic four phase SPC consulting plan helps prevent this from occurring and helps guarantee successful results on day-to-day basis.
Phase 1: We work on-site to learn your key processes. We do this by walking those key processes from beginning to end and talking to those closest to the process. During this time, we identify opportunities for improvement. This helps kick-start the return on investment for you. We also gather process data that we can use to use in the training seminars. A process analysis report is written.
Phase 2: A presentation is given to leadership that covers the "how" of the process improvement implementation and the role to be played by leadership. It is critical that leadership fully support the process improvement effort. The process analysis report, as well as the opportunities for improvement, are presented.
Phase 3: We train the employees who will be responsible for implementing the methodology within their areas. This training is tailored to meet the needs of your organization and contains both the people skills and statistical techniques required to make process improvement a reality. These employees are the facilitators. The final detailed implementation plan is one product of this training.
Phase 4: We hold follow-up meetings with the facilitators as required to ensure effective and efficient implementation of process improvement.
The end result of the plan is that there are key process variables that have been identified for each area (department or process) in the company. Where applicable, employees track these KPV using SPC techniques. When the KPV goes out of control, the associate closest to the process knows how to respond to bring the process back into control. The associate's job is to keep the process in control.
Once the process is in control, the process capability can be calculated. If the process capability is not satisfactory, the process must be improved. One way to improve the process is through a project team facilitated by an SPC facilitator. The facilitator has been trained in how to run a project team.