Answers to some frequently asked questions are given on this page.  If you cannot find the answer to your questions, please contact support by e-mailing support@spcforexcel.com or calling us at 1-800-274-2874. 

Frequently Asked Questions About:

Learning to Use SPC for Excel

SPC for Excel is simple to use, but like all new things, it helps to have something to get you started in the right direction.  This link shows thee options for learning to use the SPC for Excel software: a combination of example data workbooks and the built-in help files, on-line videos or contacting us.


Downloading SPC for Excel

How do I download SPC for Excel?

If you purchased SPC for Excel using a credit card, you will receive an e-mail from us containing the link for downloading the software.  If you do not receive this e-mail, please check your spam folder.  You will also receive an e-mail containing the invoice.

Select the link and follow the instructions to install the software (see below).  You may want to reset your password during this process.  Keep your username and password in a safe place so you can access your account if needed.

If you are using a purchase order, we will review the order and, once we have approved it, you will receive the same e-mail as above. 

Can I download SPC for Excel more than once?

Yes.  If you upgrade your computer or your computer crashes, you can log back into your account and re-download the software:

  • Select My Account in the upper right-hand corner
  • Log-in using your username and password
    • If you forgot your password, select “Request New Password” and enter the username or e-mail account associated with the order.
  • Go to Files
  • Download the software
  • Install the software (see below)
What do I do if I don’t’ receive the download the link?

Check your spam folder.  If it is not there, you can still access your account using the e-mail with which you created the order.  Follow the instructions above for “Can I download SPC for Excel more than once?”  You will probably need to reset your password unless you wrote it down from the order.

What if the download link expires?

The download link is only good for 24 hours.  After that, you will need to access your account to download the software using the e-mail with which you created the order.  Follow the instructions above for “Can I download SPC for Excel more than once?”  You will probably need to reset your password unless you wrote it down from the order.

Installing SPC for Excel

SPC for Excel works on both the PC and Mac.   Select the link for the type of computer you have:

Windows PC: select this link for these topics:

  • Installing SPC for Excel without an Administrator
  • Installing SPC for Excel as an Administrator
  • SPC for Excel Tab Not Showing After Installation
  • SPC for Excel Tab Disappears
  • Finding/Displaying the Folder Containing the Software Program Files
  • Preventing SPC for Excel from Opening Each Time Excel Opens
  • Uninstalling SPC for Excel

Mac: select this link for these topics:

  • Unzip the Files
  • Installing SPC for Excel as an Add-in
  • SPC for Excel Tab Disappears
  • Preventing SPC for Excel from Opening Each Time Excel Opens
  • Uninstalling SPC for Excel

Obtaining Updates to the Current Version

Enhancements (new builds) to the software are done on a regular basis - often from suggestions from users. Want the software to do something else? Simply ask. In many cases, it can be done and done quickly. Builds between major upgrades are available at no cost.  There are no maintenance fees.  When you install SPC for Excel, you have the option to select how often the software checks for new builds: weekly, monthly or never.   If you selected weekly or monthly, the software will notify you when there is a new build available.  If you selected never, you will need to manually check for new builds. 

You do this by selecting the “Program Update” icon on the last panel in the SPC for Excel ribbon.

progam udate button

This will display your software update options:

check for updates figure
You can change the option for how often the software checks for updates or you can check for updates now. If you select "Check Now", the software will check to see if a new build is.  If there is a new build, you will be prompted to download it.  Follow the instructions.  You will need to close Excel before  you install the new build.

This form also listed your current versions. You can see the various builds to the current version by selecting Revision History in the top menu.


Determining System Requirements

The software will run on any PC that will run Excel versions 2007, 2010, 2013 and 2016 or on a Mac with Excel versions 2011 and 2016.   We no longer support Excel 2003 and earlier. 

Handling Error Messages

If you happen to get an error message, please check this link for information.

EULA

The end-user license agreement may be accessed at this link.

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SPC Around the World

SPC for Excel is used in over 60 countries internationally.  Click here for a list of those countries.