But You Can’t Measure What I Do!

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Thanks so much for reading our publication. We hope you find it informative and useful. Happy charting and may the data always support your position.


Dr. Bill McNeese
BPI Consulting, LLC

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Comments (4)

  • AnonymousSeptember 29, 2011 Reply

    Excellent! You know my team very well.
    It is always an uphill battle to get them to admit that improvement opportunities exist everywhere and in every process.
    Convincing everyone that useful data is waiting for us in every process to collect and use is another tiring task.

    This article helps me tremendously by assuiring me that "I am not alone" and that it really can be done.

    Thank you very much.
    Rab Naipaul

  • AnonymousSeptember 30, 2011 Reply


    Great timing on the topic. Three times today I had a similar discussion with fellow Associates about some element of our procees responsibilities. Also, liked the reminder about what gets in the way of serving the customer/doing Quality Work.

    Really appreciate the monthly newsletter to keep me focused on the process.


    Walt Wilson

  • AnonymousApril 25, 2020 Reply

    Nice and practical advice, Bill. It surprises me still how many of my clients don’t see their work as processes. But it’s so revelational, and such a wonderful way to find meaningful performance measures. Your article is an easy read and the example you give shows how important it is to respect people’s views and to seek first to understand, not to change them! I hope you don’t mind my sharing this with my own subscribers? Smiles, Stacey Barr. http://www.staceybarr.com

    • billSeptember 29, 2011 Reply

      Thanks Stacey. Don't mind you sharing with your subscribers at all!


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